Privacy policy

INTRODUCTION

With the rise of new communication tools, it is essential to pay special attention to the protection of privacy. Therefore, we are committed to respecting the confidentiality of the personal information we collect.

COLLECTION OF PERSONAL INFORMATION

In the context of your relationship with NESTAY, we may need to collect certain personal data about you, and in some cases, about members of your family. This information may include:

  • Your contact details (name, first name, phone number, email address, etc.)
  • Personal identification data (such as your date of birth, nationality, or a copy of your ID)
  • Information about your children (first name, date of birth, age, etc.)
  • Your credit card information (used solely for bookings or transactions)
  • Your stay dates (arrival and departure)
  • The purpose of your visit (business trip, tourism, etc.)
  • Your means of transport upon arrival (plane, train, car, etc.)
  • Your feedback, questions, or comments expressed during or after your stay

We encourage you to ensure that your children do not share personal information with us without your prior consent, especially via the internet.

Lastly, we do not collect sensitive data, such as information relating to your religious beliefs, political opinions, ethnic origin, health, or sexual orientation.

FORMS AND INTERACTIVITY

We may collect your personal data in several contexts, including the following situations:

When booking accommodation or related services:

  • Booking an apartment or stay at our property
  • Online check-in and payment
  • Additional purchases during the stay (e.g. baby bed, extra cleaning)
  • Handling your specific requests, complaints, or disputes

When participating in marketing or loyalty activities:

  • Enrollment in a loyalty program
  • Responding to satisfaction surveys
  • Participation in contests or online games
  • Newsletter subscription to receive updates, offers, and promotions via email
  • Requests for quotes or information, including by phone

Through partners or external sources:

Bookings made through travel agencies, tour operators, or partner booking systems

While Browse online:

  • Connecting to our websites (e.g. https://www.nestayparis.com), which may involve collecting technical data such as your IP address or cookies
  • Using online forms (booking, contact, questionnaire)
  • Interacting with our pages or using third-party connection tools (e.g. Facebook Login)

WHY DO WE USE YOUR PERSONAL DATA?

The personal data we collect serves various purposes related to the management of our operations and the enhancement of your customer experience. These purposes include:

Customer relationship management and contractual obligations:

  • Fulfilling our commitments to customers
  • Managing bookings and housing requests
  • Preparing and retaining legal documents in accordance with applicable accounting obligations
  • Ensuring the smooth running of your stay, including:
  • Monitoring your expenses (bar, phone, paid services…)
  • Access control to accommodations
  • Internal management of individuals displaying inappropriate behavior (breach of house rules, public disturbances, payment issues, vandalism, etc.)

Improving services and personalization:

Analyzing your expectations to better tailor our services and offers.

  • Implementing marketing or commercial actions based on your preferences
  • Sending you personalized offers and targeted messages
  • Informing you about new products, special offers, or services by our brand or partners

Monitoring and communication before, during, and after your stay:

  • Managing loyalty programs
  • Updating and qualifying our customer database
  • Segmenting customers by travel habits and booking history to provide relevant communication
  • Anticipating your needs through analysis of past behavior
  • Conducting statistical analysis and performance reports
  • Providing personalized content on our websites during visits or bookings
  • Identifying and recording customer preferences (loyal or not)
  • Managing subscriptions and unsubscriptions to newsletters, offers, and surveys
  • Processing requests to opt out of certain processing
  • Establishing identification procedures in case of major on-site events (natural disaster, security incident…)

Data processing for analysis and targeting:

  • Cross-referencing and enriching data from your stays or bookings (via a trusted third party) to better understand your profile and interests, and propose relevant offers

Continuous improvement of service quality:

  • Analyzing responses to satisfaction surveys
  • Handling customer complaints
  • Helping you fully benefit from our loyalty program

Security and compliance:

  • Strengthening the security of our websites and preventing fraud
  • Improving navigation and the user experience online
  • Complying with legal and regulatory obligations, including document retention

Communication on other channels (with your consent):

If you have expressly consented, we may send you offers or updates through other channels such as mobile notifications or third-party applications like WhatsApp.

By choosing this communication method, you agree that NESTAY may contact you via this channel. You may unsubscribe at any time through the app.

Please note that data processed by WhatsApp for its own purposes is not our responsibility. We recommend reviewing their privacy policy here: https://www.whatsapp.com/legal/#privacy-policy

RIGHT TO OBJECT AND WITHDRAWAL

We are committed to offering you the right to object and withdraw your personal information.

The right to object allows users to refuse the use of their personal data for certain purposes stated during collection.

The right to withdraw allows users to request that their personal information no longer appear, for example, in a mailing list.

To exercise these rights, you may contact:

NESTAY
Personal Data Management Service
158 rue Saint Denis, 75002 Paris, France
Email: [email protected]
Website section: https://www.nestayparis.com

RIGHT OF ACCESS

We are committed to recognizing a right of access and rectification for individuals wishing to consult, modify, or delete their personal information.

To exercise this right, you may contact:

NESTAY
Personal Data Management Service
158 rue Saint Denis, 75002 Paris, France
Email: [email protected]
Website section: https://www.nestayparis.com

SECURITY

The personal information we collect is stored in a secure environment. People working for us are required to respect the confidentiality of your information.

To ensure the security of your personal data, we use the following measures:

  • SSL protocol
  • SET protocol
  • Access management – authorized personnel
  • Access management – data subject
  • Network monitoring software
  • Data backups
  • User ID / password
  • Firewall

We are committed to maintaining a high level of confidentiality by integrating the latest technological innovations to ensure the privacy of your transactions. However, as no mechanism offers maximum security, some risk remains when transmitting personal information via the Internet.

LEGISLATION

We are committed to complying with French legislation regarding tourist accommodation.